So be patient! Those funds are coming your way soon. This is especially true when you have returned your goods by mail rather than returning them in store. Once you initiate a return, it can take a few days for the merchant to process the return and issue your refund. I am still being charged when I have returned the goods If your bank or card issuer needs more information about the refund, such as the specific transaction date, time, and amount, you can reach out to us and request confirmation. If this is the case, we ask that you reach out to your bank or card issuer to confirm that these funds are properly paid out to you. In some cases, you may have cancelled or closed your card at some point after you placed your order with us. I have received a refund to a cancelled card or a closed bank account? In this scenario, Zip would cancel the remaining installments and credit $10 back to your original payment method You then initiate a return for the items totaling $160.00. Now let's say that you contacted the merchant and they have confirmed that you are eligible for a partial refund. Starting Payment Schedule: Zip Order #987654 The first installment of $50.00 was charged upfront when the order was placed, and the remaining three installments have not yet been paid. The order total for Zip Order #987654 is $200.00. Please see an example of how partial refunds work with Zip: This will happen within 13 days of us receiving the funds from the merchant (not 13 days from when you receive a refund email). In the event that you return your entire order and the merchant processes a full refund, your outstanding installment payments will be cancelled, and any installment payments that you have made to date will be refunded to the payment method that was used for the order. Refunds are applied to your fourth and final installment payment first, then to your third, and so on until the full refund amount has been credited/issued back to you. I want to know what happens with my payments when a refund is processed If you return an order and the merchant processes a refund to us, we will automatically adjust your payment schedule within 13 days of receiving the funds from the merchant. Returns will always depend on the merchant's specific return policy, which you can generally find on their website. We will always start by crediting the refund amount against your current installment plan, and then any remaining balance will be refunded to your card on file.įor example, if you request $300 but the total purchase amount is only $200, the difference of $100 will be credited toward your order within 13 days and your balance will be updated to reflect this.įor more information on this, visit this article. We will automatically adjust your payments within our standard 13-day timeline. The amount I requested was larger than the purchase total, and my current balance has not been updated to reflect the true amount You can usually find the merchant's contact information in the “contact us” section of their website. Please contact the merchant directly about any issues involving the delivery or condition of your goods. My goods have not arrived or have arrived damaged Your refund will not include these service fees. Please be aware: we do charge a $1/installment non-refundable service fee for app orders and select checkout orders. You can usually find this in the confirmation email you received when you placed the order, or you can check under your order details in your Zip account When you contact them, make sure to have your original order number handy. Please contact the store or retailer directly to start the refund process. Returns and refunds are handled by the merchant from whom you originally purchased your items, not by Zip.
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